Focus Learning Sdn Bhd

A&W Coaches Transforming Outlets Nation-Wide

Since late June 2010, 15 specially selected and trained coaches began visiting visiting A&W outlets nation-wide to uplift and transform their hospitality standards. The coaches have been specially trained on the STEP (Service Transformation for Excellent Performance) Programme, a programme specially tailored to A&W Malaysia needs.

Cyberjaya University College for Medical Sciences organised a two-day programme entitled ‘Winning Tools for Leaders’ for faculty members and college management. The programme was designed and delivered by Focus Learning Consulting. The programme equipped participants with specific people skills and techniques to handle different types of employees and employee problems.

22 participants comprising of non-executives of ASEAN Bintulu Fertiliser (ABF), underwent a Success Begins With Me Programme conducted by Focus Learning. The programme was held at Grand Ballroom 1, Parkcity Everly Hotel, Bintulu, Sarawak. This group represented the first out of ten groups that participated in the programme.

25 participants of various Tenaga Nasional Berhad (TNB) subsidiaries attended Focus Learning’s ‘Personal Leadership & Followership’ programme. The programme was organised and held at ILSAS’s training rooms located in Bangi, Selangor.

19 participants comprising of; Supervisors, of CARSEM (M), Sdn Bhd, Ipoh, Perak, underwent a Leadership Development Programme (M3) conducted by Focus Learning. The programme was held at their Cameron Room, Hill City Hotel, Ipoh. This group represented the first group of supervisors, out of a series of groups of the programme.

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