Seven Innovation Tools
With the continuous challenges faced by businesses nowadays, no one company could afford to lay back and expect to have a cozy and prosperous business life.
Situation as such has forced many companies to take a hard look at their product and service offerings and ask themselves questions such as these – How could the company survive in the current uncertainty?
The Seven Innovation Tools program focuses on building and encouraging the human capital to practice the “out of the box” thinking approach to generate creative and innovative ideas which aimed at making improvement and innovation of processes and providing solutions to problems faced by the businesses.
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| Duration:
2 days Program
Venue:
Kuala Lumpur
Date:
January 21-22, 2008
March 17-18, 2008
May 20-21, 2008
July 21-22, 2008
December 8-9, 2008
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The Service E.D.G.E
Satisfied customers are not an accident. It is always the result of an intelligent effort by the employees who are dedicated and committed. Only those organisations who continuously strive to provide excellence sales and customer service will be able to sustain and compete in the era of time-based and knowledge-based competition.
Organisations are pressed to perform in an extra-ordinary manner in order to satisfied their customers. Providing service excellence is the answer to it and is the only way to stay ahead in the environment where customers are much more educated and sophisticated. Organisations who prepare their employees to face the ever demanding challenges will be able to survive in any condition and pressures.
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| Duration:
2 days Program
Venue:
Kuala Lumpur
Date:
January 23-24, 2008
March 24-25, 2008
May 22-23, 2008
July 23-24, 2008
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Trainers Qualification Program
Training is intended to increase productivity and provide staff with the appropriate skills to ensure they do their specific jobs effectively for the organisation. Many in-house trainers are very competent as doers, however, they have difficulties in developing the competencies of other to their levels. Many staff who have potential in developing others and only require some systematic approach in polishing the skills. This program is focusing in developing in-house expertise into in-house trainers and maximizing their potential. It helps to develop in-house trainers, material and training system to ensure effectiveness of the program. It provides technical trainers with some people skill to make their training livelier, interesting and promote healthier learning environment.
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| Duration:
2 days Program
Venue:
Kuala Lumpur
Date:
January 28-29, 2008
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Dynamic Leader Program
Leadership can be defined as ‘the ability to influence and inspire followers to get things done voluntarily.’ It is a social process to influence individuals or teams to achieve organisational goals’. Hence, the ability and competency of a leader to inspire and influence others/ followers to accept and execute the task to achieve its vision and planned objectives is extremely crucial and must be acquired by all leaders. Influencing and ispiring others are done through management skills (i.e planning, organising, directing, empowering and controlling). In general, today’s leaders can be divided into two types, that is 'transactional' & 'transformational'. This program provides the tools and techniques to breed transformational leaders in an organisation.
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| Duration:
2 days Program
Venue:
Kuala Lumpur
Date:
March 26-27, 2008
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Winning Tools For Communication
Majority of our time in executing our daily job is spent in communication. As a result, most of the operational issues and challenges are due to lack of competencies in effective communication. The main outcome for the program ‘Winning Tools For Communication' is to achieve operational excellence.
The application of the tools suit three situations that require us to communicate effectively, namely, normal, difficult and crisis situations. The tools have been clustered to be match the situation accordingly. The techniques are the guiding principles to facilitate the usage of the tools. The diagram below is the framework of program Winning Tools For Communication.
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| Duration:
2 days Program
Venue:
Kuala Lumpur
Date:
May 26-27, 2008
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Winning Tools For Leaders
Most leaders in the organisation are aware the importance of the people aspect when delivering their task. At times as pressure mounts from dealing with a heavy work schedule and customers’ expectations, the importance of the people value seems to be forgotten.
As this continues to build up, some leaders put greater emphasis on delivering the task rather than the people who are delivering it.
When this becomes the leadership culture, workers would start to resent and resist their leaders. This in turn, will force leaders to rely more on their power (rather than influence) to force or ensure that a job is done according to given specification.
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| Duration:
2 days Program
Venue:
Kuala Lumpur
Date:
July 28-29, 2008
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Success Begins With Me
The future of every organization depends on it workforce. Organizations could not survive if their workforce are not willing to adapt and adopt the strategies and expectations designed to handle the economic and business challenges.
This program is aimed to train participants to critically analyzed on how the current business scenario might affect their organization, career and personal life .
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| Duration:
2 days Program
Venue:
Kuala Lumpur
Date:
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Managing Expectation Task & Time
Not many staff / subordinates who are fortunate enough to have a working chemistry with their bosses/superiors. High chemistry between superiors and subordinates are extremely important as it would lead to the harmonious relationship between both parties, where they will enjoy working together as a teammate. This program focuses on staff to craft a positive working relationship with their bosses.
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| Duration:
2 days Program
Venue:
Kuala Lumpur
Date:
December 15,16, 2008
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