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Service Transformation for Excellent Performance Programme

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Consulting Services Mechanisms Deliverables & Outcomes

S.T.E.P Programme

Service Transformation for Excellent Performance
  • To transform the service culture towards delighting customer experience
  • Service Standards Manual
  • Service Sponsors, Promoters & Coaches
  • Back-Stage & On-Stage Coaching
  • Staff Compliance Index
  • Customer Satisfaction Index
  • Customer Engagement Index